Privacy Policy

Privacy Policy

Last updated: April 13, 2026

At Stratolusso (“we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://stratolusso.shop or make a purchase from our online store.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information You Provide

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect the following:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (credit/debit card details are processed securely through our third-party payment providers — we do not store your card details on our servers)

Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited, time spent on pages, and navigation paths
  • Referring website or source
  • Device type (desktop, mobile, tablet)
  • Cookies and similar tracking technologies (see Section 6 below)

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process, fulfil, and ship your orders, and to send order confirmation and delivery updates
  • Customer Service: To respond to your enquiries, resolve complaints, and provide support
  • Account Management: To manage your account and provide you with access to order history
  • Marketing Communications: To send you promotional offers, new product announcements, and newsletters (only with your explicit consent — you can opt out at any time)
  • Website Improvement: To analyse how our website is used and to improve our products, services, and user experience
  • Fraud Prevention: To detect and prevent fraudulent transactions and unauthorised access
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

  • Contract: Processing necessary to fulfil your order or respond to your enquiry
  • Consent: Where you have given explicit consent (e.g., marketing emails)
  • Legitimate Interest: For fraud prevention, website analytics, and improving our services
  • Legal Obligation: Where we are required to process data by law

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with the following trusted third parties, only as necessary to operate our business:

  • Payment Processors: To securely process your payments (e.g., Stripe, PayPal)
  • Shipping & Delivery Partners: To deliver your orders to you
  • Email Service Providers: To send order confirmations and, where you have consented, marketing communications
  • Website Analytics Providers: Such as Google Analytics, to help us understand how visitors use our site
  • Legal Authorities: When required by law, regulation, or legal proceedings, or to protect our rights

All third-party service providers are contractually obligated to handle your data securely and in compliance with applicable data protection laws.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfil the purposes described in this Privacy Policy
  • Comply with our legal and regulatory obligations
  • Resolve disputes and enforce our agreements

If you request deletion of your account, we will delete or anonymise your personal data within 30 days, unless we are legally required to retain it.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and shopping basket
  • Analyse website traffic and usage patterns
  • Deliver personalised content and advertisements

Types of Cookies We Use

  • Essential Cookies: Required for the website to function (e.g., shopping basket, checkout)
  • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

7. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data (“right to be forgotten”)
  • Right to Restrict Processing: Request that we limit how we use your data
  • Right to Data Portability: Request your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
  • Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • SSL/TLS encryption on all pages
  • Secure payment processing through PCI-compliant providers
  • Access controls limiting who can access personal data
  • Regular security reviews and updates

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. International Transfers

Your information may be processed by third-party service providers located outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected data from a child, please contact us immediately and we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a complaint about how we handle your data, please contact us:

  • Store Name: Stratolusso
  • Email: info@stratolusso.shop
  • Phone: +44 161 711 1741
  • Address: 51-55 Oldham Rd, New Cross, Manchester, M4 5FS, United Kingdom