Terms of Service

  • Home
  • Terms of Service

Terms of Service

Last updated: April 13, 2026

Welcome to Stratolusso (https://stratolusso.shop). These Terms of Service (“Terms”) govern your access to and use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you should not use our website or purchase our products.

1. About Us

  • Business Name: Stratolusso
  • Address: 51-55 Oldham Rd, New Cross, Manchester, M4 5FS, United Kingdom
  • Email: info@stratolusso.shop
  • Phone: +44 161 711 1741

Stratolusso is a Manchester-based online flower shop specialising in premium bouquets and floral arrangements, delivering across the United Kingdom.

2. Eligibility

By using our website and placing an order, you confirm that:

  • You are at least 18 years of age, or you have the consent of a parent or legal guardian
  • You are legally capable of entering into a binding contract
  • You will provide accurate and complete information when placing an order

3. Products and Descriptions

We make every effort to ensure that product descriptions, images, and prices displayed on our website are accurate. However:

  • Flower arrangements are made with fresh, natural flowers. Colours, flower varieties, and arrangement styles may vary slightly from what is shown in product images, depending on seasonal availability
  • Substitutions of equal or greater value may be made to ensure the freshness and quality of your bouquet
  • Product images are for illustrative purposes and may not be an exact representation of the delivered arrangement
  • We reserve the right to correct any pricing errors

All prices displayed on our website are in British Pounds Sterling (GBP, £) and include VAT where applicable.

4. Orders and Payment

Placing an Order

When you place an order through our website:

  • You are making an offer to purchase the product(s) in your order
  • An order confirmation email does not constitute acceptance of your order
  • We reserve the right to refuse or cancel any order for any reason, including product unavailability, pricing errors, or suspected fraud
  • If we cancel your order, we will issue a full refund to your original payment method

Payment

  • We accept payment via major credit and debit cards and other payment methods displayed at checkout
  • All payments are processed securely through our PCI-compliant payment providers
  • Payment is taken at the time of placing your order
  • All transactions are encrypted using SSL technology

5. Shipping and Delivery

  • We deliver across the United Kingdom
  • Delivery times, methods, and costs are outlined in our Shipping Policy page
  • We are not responsible for delays caused by the delivery carrier, incorrect delivery addresses provided by you, or circumstances beyond our control
  • Risk of loss or damage passes to you upon delivery

For full details, please refer to our Shipping Policy.

6. Returns and Refunds

Due to the perishable nature of fresh flowers, our return and refund policy has specific conditions. Please refer to our Return & Refund Policy for full details on eligibility, timeframes, and procedures.

For full details, please refer to our Return & Refund Policy.

7. Intellectual Property

All content on our website — including text, graphics, logos, images, photographs, product descriptions, and software — is the property of Stratolusso or its licensors and is protected by UK and international copyright, trademark, and intellectual property laws.

You may not:

  • Reproduce, distribute, modify, or publicly display any content without our prior written permission
  • Use our trademarks, logos, or branding without authorisation
  • Download or copy content for commercial purposes

8. Use of Our Website

You agree to use our website only for lawful purposes. You must not:

  • Use the website in any way that breaches applicable local, national, or international law or regulation
  • Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the website
  • Attempt to gain unauthorised access to our website, server, or any connected database
  • Introduce viruses, trojans, worms, or other malicious or technologically harmful material
  • Use automated tools (bots, scrapers) to access the website without our prior written consent

9. User Accounts

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your login credentials
  • You are responsible for all activity that occurs under your account
  • You must notify us immediately if you become aware of any unauthorised use of your account
  • We reserve the right to suspend or terminate accounts that breach these Terms

10. Limitation of Liability

To the fullest extent permitted by UK law:

  • Stratolusso shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase of our products
  • Our total liability for any claim arising from an order shall not exceed the amount you paid for that order
  • We do not guarantee that our website will be available at all times or free from errors
  • We are not responsible for any loss resulting from circumstances beyond our reasonable control

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Stratolusso and its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or related to your breach of these Terms or your use of the website.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the revised Terms.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Stratolusso regarding your use of our website and purchase of products.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

  • Store Name: Stratolusso
  • Email: info@stratolusso.shop
  • Phone: +44 161 711 1741
  • Address: 51-55 Oldham Rd, New Cross, Manchester, M4 5FS, United Kingdom